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When you order from LOVEWORKS, you are ordering from a REAL Adult Store selling sex toys since 1991.  Whether you visit one of our stores, or prefer to buy online, you can be sure we stand behind our products -- and do everything we can to gain your trust and satisfaction.  We are known for our well-trained staff, graduates of LoveWorks' Sex Toy University, who test and review the latest toys for our website.  We are positive you will be happy with your purchase from LoveWorks!  (Always check our main page for promotions and special prices!)

100% Satisfaction Guarantee

We stand behind everything we sell. If you are not satisfied with your purchase, you can return any item for any reason whatsoever during the first 30 days of ownership. Our customer service representatives will work with you to find the best solution for your situation by: replacing the original item or providing a refund. Refunds are provided as a store credit or credit card refund, less 20% processing fee.

To use our guarantee program, Click Here to Contact Customer Service. All product returns require a Return Merchandise Authorization, (RMA) number. Customer service representatives will provide shipping instructions. Do not repackage the order and return it to the "shipped from" address.  Your refund will be processed as soon as your items are received.

Undeliverable Orders

Please take care in providing your shipping information. What you provide is exactly how your shipping label will be printed. Orders returned to us as undeliverable will result in a 20% processing fee and no shipping refund will be issued. If you decide to have the product re-delivered to a different address (US addresses only), an additional shipping/handling fee of $10 will apply for US shipping addresses.